Strategy and Governance – Roles and Competence Requirements
The Chief Information Officer (CIO) is responsible for organizing IT and developing how IT creates value for the business. As digitalization and agile development gain ground, it is increasingly important for CIOs to create a culture of business-minded innovation and continuous improvement. The CIO ensures that IT management is performed in line with company strategy and good governance. The CIO can be accompanied by a Chief Digital Officer (CDO), who drives the company’s digital development in customer products and processes. The role is sometimes given to the Chief Technology Officer (CTO).
In addition to the CIO, the key roles in Strategy and Governance are those of Development Manager, Enterprise Architect, Quality Manager, Information Security Manager and IT Controller. The roles are typically organized as a CIO Office.
The Development Manager is responsible for developing the IT Operating Model and the related best practices and competence. As these define how IT creates value for the business, the Development Manager is one of the most important roles in the IT organization. Typically, the Development Manager is the head of the CIO Office.
The Enterprise Architect defines the technology, applications and information (which together become solutions) required to execute business architecture and processes. The Enterprise Architect, together with business, defines the current and target state of architecture, and then steers the development of business capabilities towards the business strategy.
The Quality Manager is responsible for the quality of IT solutions. In a digitalized world, user experience is one of the most important measures of solution quality, so each business solution must be easy to use, provide correct information and function properly. The Quality Manager is responsible for this throughout IT operations.
The Information Security Manager ensures that solutions and information are available only for intended users and user groups. The Information Security Manager defines practices and policies for information security and oversees that these instructions are followed.
The IT Controller is responsible for IT budgeting, financial planning and monitoring in cooperation with the company’s financial and IT management. The IT Controller also takes care of internal invoicing and pricing, ensuring IT costs are allocated accurately.
Strategy and Governance – Functions
Strategy and Governance, along with Enterprise Development, steers all IT activities. The stream of Strategy and Governance consists of the following functions:
- Business Relationship Management
- Governance, Objectives and Communication
- Strategy and Operation Model
- Organization and Competence Development
- Enterprise Architecture
- Security, Risk Management and Quality Assurance
- Financial Planning and Control